For customer-success
QBRs, check-ins, expansion plays, saves. AptSay rides along so the CSM always has the next right question — and the customer never hears a bot.
A customer success manager who has done 200 renewal calls can still miss the one line that matters. AptSay listens for the line for you: the throwaway mention of a new initiative, the tone shift when a champion leaves, the moment a green account turns yellow. You still run the call — you just never miss the signal.
The difference between a 110 % retention number and a 90 % one is usually two sentences the CSM heard in Q1 and forgot by Q3. AptSay surfaces every risk signal, expansion hook, and champion mention in real time — so your CSM brings the right follow-up to the next call instead of rediscovering it during renewal.
You do not need your CSM to send you a recording for review. AptSay runs the coaching playbook during the call — so newer CSMs are in effect shadowed by their team's strongest discovery habits, every single time they pick up the phone.
AptSay transcribes on-device and never stores audio. Anything the customer tells you about their own customers stays on your CSM's Mac. You can point to the privacy architecture in a security review and move on.
Not yet — the private beta is designed to be installable by a single CSM without IT involvement. Gainsight / ChurnZero write-back is on the roadmap once we have enough real usage data to know what CS leaders actually want in those tools.
Yes. AptSay listens to whatever is playing through your Mac's audio. Group calls with five people on the customer side work fine; the transcript attributes speakers and AptSay coaches against the whole room.
Audio stays on the CSM's Mac and is never uploaded. For industries with particularly strict recording rules (financial services, healthcare), you can disable transcript persistence entirely — AptSay will still coach in real time but will not write anything to disk.
A small number of sales teams each week. No credit card, no deck, no demo call to request access.